Resolving Inspection Issues

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4 min read

Inspection Issues helps your team track problems reported during inspections and follow them through to repair. It gives you one place to review the issue, decide what to do next, and keep the record up to date.

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Overview

When an operator reports a failed inspection item, the issue appears in Maintenance → Inspection Issues. From there, your team can review the problem, acknowledge it, create a work order, and mark it resolved after the repair is complete.

This works well alongside Completing Daily Inspections (DVIR), Creating Work Orders from Issues, and Viewing Asset Work History because the issue stays tied to the asset and related repair history.

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Viewing Inspection Issues

The Inspection Issues list shows reported problems across your fleet in one place. It helps you quickly see what was reported, how serious it is, and what still needs action.

To view issues, go to Maintenance → Inspection Issues. The list includes key columns such as:

Asset - the equipment with the issue
Severity - Critical, Warning, or Informational
Status - Open, Acknowledged, or Resolved
Item - the inspection item that failed
Description - notes from the operator or inspector
Reported By / At - who reported it and when

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Issue Severity Levels

Severity helps your team decide what needs attention first. It gives a quick way to separate urgent safety problems from lower-priority items that can wait.

The main severity levels are:

Critical - a safety issue that may mean the equipment should not be operated until fixed
Warning - a problem that needs attention soon and may affect operations
Informational - a lower-priority issue that can usually be handled during the next service

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Acknowledging an Issue

Acknowledging an issue shows that someone has reviewed it and is aware of the problem. This is useful when the issue is known, but the repair has not started yet.

To acknowledge an issue:

open the issue details
click Acknowledge
add notes about the planned action
save the update so the status changes to Acknowledged

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Creating a Work Order from an Issue

If the issue needs repair, you can create a work order directly from the issue record. This keeps the problem linked to the repair and makes the maintenance history easier to follow later.

To create a work order:

open the issue details
click Create Work Order
review the details that auto-fill into the work order
add any extra information needed
save the work order

The work order can then be assigned and managed through the normal Work Order Workflow.

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Marking Issues as Resolved

After the problem has been fixed, the issue can be marked resolved. This closes the loop and gives your team a clear record of what was found and what was done.

To resolve an issue:

open the issue details
click Mark Resolved
enter notes explaining what was done
save the update so the status changes to Resolved

Those notes stay useful later when someone reviews the asset record or checks past repairs in Viewing Asset Work History.

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Filtering Issues

Filters help your team focus on the issues that matter most right now. This is especially helpful when there are many open items across the fleet.

You can filter by:

Severity - for example, only Critical issues
Status - such as only Open issues
Asset - issues for one specific machine
Date Range - issues reported during a certain period

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Tips

A simple review routine helps your team stay on top of inspection issues before they turn into larger repair or safety problems. The goal is to review new items quickly and keep the follow-up clear.