Company: William A. Hazel, Inc.
Location: Northern Virginia
Industry: Large-Scale Site Development
Speakers: Frank Huff, Parts Manager | Sam Williams, Telematics Data Analyst & Dispatch Manager
The Challenge
William A. Hazel runs large-scale site development operations across Northern Virginia. Crews don't have time for complicated software or slow workflows.
Previous systems the team tried were difficult to use and came with little support, making adoption a constant struggle.
"The other programs that we tried, they were a little bit more difficult and you felt like you were all on your own. You didn't really have anybody, no support at all."
Frank Huff, Parts Manager
How Clue Helped
Clue won the team over with simplicity. The interface made it easy for mechanics, foremen, and operators to actually use the system day to day. Communication between the shop and field became faster and more direct.
"It's a lot easier to see something and send an email or reply to a mechanic 'parts on the way' than it is to make phone calls. Just easier."
Frank Huff, Parts Manager
"We just had a project manager this morning message me and say that the owners of the data center are requiring proof of inspections every morning. They can go in, filter the inspection history by the project, and send them proof of inspections directly right from there. Probably takes 2 seconds to filter it."
Sam Williams, Telematics Data Analyst & Dispatch Manager
Results
Adoption happened because the tool made daily work easier, not harder. The shop, mechanics, and foremen are now actively using the system.
"The biggest difference has been the user friendliness. We have a lot more buy-in from the shop, the mechanics, and the foremen."
Sam Williams, Telematics Data Analyst & Dispatch Manager
Key Takeaways
User-Friendly Adoption: Buy-in came from simplicity, not mandates.
Faster Communication: Shop-to-field communication happens in seconds.
Client Compliance: Proof of inspections can be filtered and exported in 2 seconds.
Real Support: Clue's team is one step away whenever the team needs help.
"With Clue, we got phone numbers, emails. I know it's just one step away and I got someone on the phone."
Frank Huff, Parts Manager
"You know, I'm old school. I still like to do stuff old school, but you got to give it a try. And if you try it, it makes your life easy."
Frank Huff, Parts Manager
