Managing Request Statuses

Overview

Equipment requests move through several statuses from submission to fulfillment. Understanding these statuses helps you track requests and ensure timely equipment delivery.

Request Status Types

Draft

Request is being created but not yet submitted.

• Only visible to the creator
• Can be edited freely
• Submit when ready for review

Open

Request has been submitted and is awaiting action.

• Visible to dispatch team
• Needs equipment to be assigned
• Pending fulfillment

Requested

Equipment has been identified but not yet dispatched.

• Specific assets selected
• Awaiting dispatch confirmation
• May be pending availability

Filled

Request has been fulfilled with dispatched equipment.

• Equipment is on the way or delivered
• Dispatch created and confirmed
• Request is complete

Cancelled

Request is no longer needed.

• Project cancelled or changed
• Request submitted in error
• Equipment sourced elsewhere

Changing Request Status

Step 1: Open the request from the Requests list.

Step 2: Review request details.

Step 3: Take appropriate action (assign equipment, create dispatch, cancel).

Step 4: Status updates automatically based on actions.

Tips

• Review Open requests daily
• Communicate with requesters when status changes
• Cancel old requests that are no longer needed