Warranty Tracking

What is this?

Clue tracks OEM and aftermarket warranties by date, engine hours, and miles. When a mechanic adds a part, labor, or sublet cost to a work order for an asset that is still under warranty, the system flags it. The shop foreman gets a warning before the cost is finalized. This prevents paying for repairs that the manufacturer should cover.

Who is this for?

• Shop Foremen - Get alerted before approving costs on warranty-covered equipment. Route the repair to the dealer instead.
• Equipment Managers - See which assets are under warranty and what is covered. Plan maintenance around warranty expirations.
• Parts Managers - Know before ordering a part whether the OEM should be supplying it under warranty.

How it works

Warranty records on assets

Each asset can have multiple warranty records. A new excavator might have an OEM powertrain warranty (5 years / 10,000 hours), a hydraulic warranty (3 years / 6,000 hours), and an aftermarket extended warranty on the undercarriage. Each tracks independently.

Multi-dimension tracking

Warranties expire by whichever limit hits first:

• Date - Expires on a calendar date (e.g., December 31, 2027)
• Engine Hours - Expires at a meter reading (e.g., 10,000 hours)
• Miles - Expires at an odometer reading (e.g., 100,000 miles)

The system checks all three. If any one limit is exceeded, the warranty is expired.

Work order warnings

When someone adds a cost to a work order for a warranty-covered asset, Clue checks the active warranties. If the component or repair type falls under an active warranty, a warning flag appears. The foreman reviews it before the cost is approved.

The full details

• Works on: Web app
• Vista sync: Warranty data imports from Vista's EQMW table daily at midnight (when enabled)
• Vendor linkage: Each warranty links to a vendor from Vista's APVM table
• Multiple warranties per asset. Track OEM, aftermarket, and extended warranties independently.
• Warning, not block. The system flags the cost but does not prevent it. The foreman makes the final call.

Tips

• Check warranty status before scheduling major repairs. A $15,000 engine repair that is covered under warranty should go to the dealer, not your shop.
• Set up warranty imports from Vista. Manual entry works but automated sync keeps the data current without extra effort.
• Review expiring warranties monthly. If a powertrain warranty expires in 60 days and the engine has been running rough, get the dealer claim started now.